A woman in Libertyville, Illinois, was carjacked with her 2-year-old son in the backseat on February 23.
The carjacker drove off in the woman's Volkswagen Atlas SUV, partially running the woman over in the process.
The police were alerted and initiated a search for the vehicle and child.
The Lake County Sheriff's Office reached out to Volkswagen for assistance in locating the car using their "Car-Net" service, which includes GPS tracking.
The Car-Net representative requested a payment of $150 to provide the location information.
The detective pleaded with the representative, explaining the situation as a "life-or-death situation," but the representative insisted on the payment.
The woman's family eventually provided a credit card number to pay the fee so that they could locate the car.
During the 30 minutes it took to resolve the payment issue, the police found the abandoned child in a nearby parking lot.
The Volkswagen Atlas was found shortly after in another lot.
Volkswagen released a statement acknowledging a breach of their Car-Net procedure and promising to address the situation with the involved parties.